Privacy Policy
Last updated: September 2026
At Vietwind, we respect your privacy and are committed to protecting the personal information you provide when using our website and travel services.
This Privacy Policy explains what information we may collect, how we use it, when it may be shared, and the choices you may have regarding your personal information.
1. Information We Collect
When you contact us, request a quotation, customize a trip or make a booking, we may collect information such as:
– Full name
– Email address
– Phone number or WhatsApp number
– Travel dates
– Number of travelers
– Destinations and travel preferences
– Accommodation and transportation preferences
– Special requests or other information you choose to provide
When you visit our website, we may also collect certain technical information, such as your IP address, browser type, device information, pages visited and information about how you interact with our website.
2. How We Use Your Information
We may use the information we collect to:
– Respond to your enquiries and requests
– Prepare personalized itineraries and quotations
– Process and manage tour bookings
– Arrange accommodation, transportation, guides and activities
– Communicate with you about your trip
– Provide customer support before and during your journey
– Improve our website, services and customer experience
– Maintain the security and proper functioning of our website
– Comply with applicable legal requirements
We use your information only for purposes that are relevant to providing our services and communicating with you about your travel arrangements.
3. How We Share Your Information
To organize your trip, we may need to share relevant information with trusted travel partners and service providers, such as hotels, transportation companies, local guides and activity providers.
We only share information that is reasonably necessary for providing the requested service.
We do not sell or rent your personal information to third parties.
4. Communications
When you contact Vietwind by email, WhatsApp, telephone or through a form on our website, we may use the information you provide to respond to your enquiry and assist with your travel arrangements.
We may contact you regarding an existing enquiry, quotation, booking or travel service.
Where required by applicable law, we will obtain appropriate consent before sending promotional communications.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
Make the website function properly
Remember certain preferences
Understand how visitors use our website
Improve website performance and user experience
Measure the effectiveness of our marketing activities
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website functions.
Where required, we may provide additional cookie choices or consent options.
6. Analytics and Third-Party Services
We may use third-party services to help us operate, maintain and improve our website and services. These providers may process information in accordance with their own privacy policies.
Where we use third-party services, we take reasonable steps to ensure that they are used only for legitimate business purposes, such as website functionality, analytics, communication, payment processing or customer support.
7. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
8. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing travel services, maintaining business records, resolving disputes and complying with legal obligations.
When information is no longer required, we may securely delete or anonymize it.
9. Your Privacy Rights
Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:
– Request access to the personal information we hold about you
– Request correction of inaccurate information
– Request deletion of your personal information where applicable
– Object to or restrict certain processing
– Withdraw consent where processing is based on consent
– Request information about how your personal information is used
To exercise these rights, please contact us using the details below.
10. International Data Transfers
Because Vietwind works with travelers and travel service providers in different countries, your personal information may sometimes be processed or transferred across borders when necessary to provide travel services.
Where applicable, we will take reasonable steps to ensure that personal information is handled in accordance with relevant privacy requirements.
11. Third-Party Websites
Our website may contain links to third-party websites or services.
Vietwind is not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.
12. Children’s Privacy
Our travel services are primarily intended for adults planning and booking travel.
We do not knowingly collect personal information directly from children for independent use of our services. Where information relating to a child is required for a family booking, it should be provided by a parent or legal guardian.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website or applicable requirements.
When we make changes, we will update the “Last updated” date at the top of this page.
14. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.
Vietwind
WhatsApp: +84 834 118 118
Email: info@vietwind.vn
We will be happy to assist you with privacy-related questions or requests.